FAQ

FAQ

When is customer service available?

Our customer support team is available daily from 9:00 AM to 6:00 PM (GMT+8). Email us at service@hockjersey.com or contact us on WhatsApp at +86 18165713626.

How long does shipping take?

Most orders are delivered in about 7-19 days after dispatch. Delivery time may vary by destination, customs processing and peak seasons.

Can I customize my jersey?

Yes. For eligible jerseys, choose Name & Number on the product page and enter the player name and number before adding the item to cart.

Can customized items be returned?

Customized items cannot be returned unless the item is defective, damaged on arrival, incorrect, or missing required parts.

What should I do if I ordered the wrong size?

Please check the size chart before ordering. If you are between sizes or prefer a looser fit, we recommend choosing one size up.

How do I track my order?

After your order ships, we will provide tracking information by email. You can also contact us with your order number for help.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with photos of the item, packaging and order number. We will review the issue and help with a replacement or refund when applicable.